Terms of service

OVERVIEW

This website is operated by Lova Toronto. Throughout the site, the terms “we”, “us,” and “our” refer to Lova Toronto. By accessing or purchasing from this website, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not access the site or use our Services.

We reserve the right to update or change these Terms at any time. It is your responsibility to review this page regularly for updates. Continued use of the website after changes signifies acceptance of the updated Terms.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your province or country of residence. You may not use our products for unlawful purposes or violate any applicable laws. Any violation of these Terms may result in immediate termination of Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You agree not to duplicate, resell, or exploit any part of our Services without our express written permission. Your data, excluding credit card details, may be transferred unencrypted. Credit card data is encrypted during transfer over networks.

SECTION 3 – SHIPPING AND DELIVERY DISCLAIMER

  1. Shipping Timeframes:
    • Processing time: 1-2 business days.
    • Delivery time within Canada: 3-7 business days.
    • Shipping delays caused by customs, holidays, or logistics disruptions are beyond our control.
  2. Address Accuracy:
    • Customers are responsible for providing accurate shipping details. Failed deliveries due to incorrect addresses will not be eligible for refunds or replacements.
  3. Lost or Returned Packages:
    • In case of loss, we will replace the package at no additional cost. Refunds are not offered for failed deliveries beyond our control.

SECTION 4 – REFUNDS AND RETURNS

  1. Returns must be initiated within 30 days of receiving your order. Items must be unused and in their original packaging.
  2. Customers bear the return shipping costs. We do not offer free returns.
  3. Refunds:
    • Refunds are processed within 1-2 business days after receiving and inspecting the returned product. Depending on your payment method, refunds may take up to 5 business days to reflect.
  4. Defective Items:
    • If your item is defective or incorrect, we will send a replacement free of charge. Refunds will only be issued if the replacement is also defective. Clear photos must be provided.

SECTION 5 – PRICING AND MODIFICATIONS

Prices are subject to change without notice. We reserve the right to discontinue or modify Services or product availability at any time without liability.

SECTION 6 – ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information for all purchases. Failure to do so may result in cancellation of your order.

SECTION 7 – FORCE MAJEURE

We will not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, such as natural disasters, pandemics, shipping delays, or governmental restrictions.

SECTION 8 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without warranties of any kind. We do not warrant uninterrupted or error-free Services, nor guarantee product quality beyond legal standards.

SECTION 9 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lova Toronto will not be liable for any direct, indirect, incidental, or consequential damages, including but not limited to lost profits, data loss, or personal damages arising from the use of our Services or products.

SECTION 10 – PROHIBITED USES

You may not use our site for:

  • Any unlawful or fraudulent activity.
  • Infringing on intellectual property rights.
  • Transmitting viruses or malicious code.

We reserve the right to terminate your access if you violate these Terms.

SECTION 11 – INTELLECTUAL PROPERTY

All content on this site, including trademarks, text, graphics, and images, is owned by or licensed to Lova Toronto. Unauthorized use is strictly prohibited.

SECTION 12 – THIRD-PARTY LINKS

We are not responsible for third-party websites linked on our site. Interactions with such websites are at your own risk.

SECTION 13 – GOVERNING LAW

These Terms are governed by the laws of Canada. Any disputes will be resolved through arbitration in Toronto, Ontario, with the decision being final and binding.

SECTION 14 – SEVERABILITY

If any provision of these Terms is deemed invalid, the remainder of the Terms will continue to be enforceable.

SECTION 15 – TERMINATION

We may terminate these Terms at any time without notice if you breach any provision.

SECTION 16 – EXPORT AND IMPORT RESPONSIBILITIES

You agree to comply with all applicable import and export laws. Any duties, customs fees, or import taxes are the responsibility of the customer.

SECTION 17 – DISPUTE RESOLUTION

Before legal action, you agree to contact us at support@lova-toronto.com to resolve disputes amicably. If unresolved, disputes will be submitted to binding arbitration in Toronto.

SECTION 18 – CONTACT INFORMATION

For questions or concerns regarding these Terms of Service, please contact us at:
📧 support@lova-toronto.com

This version ensures legal compliance, clear refund/shipping processes, and strict terms that protect Lova Toronto as the merchant while maintaining transparency for customers. Let me know if further refinements are needed!